Returns & Replacement
What is your returns and replacements policy?
At Rosalina, customer satisfaction is important to us. If you receive a product that is damaged, defective, incorrectly printed, or different from the item you ordered, please contact our support team within 10 days of delivery. To help us review your request, we may ask for clear photographs of the product, packaging, and any visible issues. Once the issue has been verified, we will provide a replacement or refund at no additional cost. Because our products are made specifically for each order, we do not accept returns, exchanges, or refunds for reasons such as incorrect size selection, change of mind, preference for a different color, or other non-defective circumstances. If an order cannot be delivered and is returned due to incorrect shipping information or repeated unsuccessful delivery attempts, additional shipping charges may apply before the order can be resent. By placing an order with Rosalina, you acknowledge and agree to the terms of this Returns & Replacements Policy.
Size Guide & Fit Policy
How do I choose the correct size and fit?
At Rosalina, we encourage customers to carefully review the size chart provided on each product page before placing an order. Our products are made specifically for each customer, which means we are unable to offer returns, exchanges, or refunds for incorrect size selections, fit preferences, or ordering the wrong size. While we strive to ensure consistency across all products, slight variations in measurements may occur due to differences in manufacturing, fabric characteristics, and production processes. We recommend comparing the measurements listed in our size guide with a similar garment you already own to ensure the best possible fit. If you are between sizes or uncertain about which size to choose, we suggest selecting the option that best matches your preferred fit and reviewing all product information before completing your purchase. By placing an order with Rosalina, you acknowledge that selecting the appropriate size is the responsibility of the customer and that minor variations in fit, measurement, or garment appearance do not constitute a manufacturing defect or qualify for a return, exchange, or refund.
Shipping Policy
What are the shipping and delivery timelines?
At Rosalina, every product is made especially for you once your order is placed. Orders are typically printed, packed, and prepared for shipment within 2–4 business days. After dispatch, delivery times vary depending on your location and the shipping carrier's network. Most orders are delivered within 2–5 business days after shipment, resulting in an estimated total delivery timeframe of 5–9 business days from the date of purchase. Delivery timelines may occasionally be affected by factors outside our control, including weather conditions, public holidays, courier delays, remote delivery locations, or other unforeseen circumstances. Once your order has been shipped, you will receive tracking information to monitor its progress. While we strive to deliver all orders within the estimated timeframe, delivery dates are estimates only and are not guaranteed. Rosalina is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.
Product Care
How should I care for my Rosalina products?
At Rosalina, we recommend following the care instructions provided on the product label to help maintain the quality, appearance, and longevity of your garments. Proper washing, drying, ironing, and storage practices can help preserve fabric integrity, color vibrancy, and print durability over time. To minimize wear and fading, we suggest washing garments inside out using cold water and avoiding harsh detergents, bleach, or high-heat drying methods whenever possible. Normal wear resulting from regular use, repeated washing, improper care, accidental damage, or failure to follow the recommended care instructions is not considered a manufacturing defect and does not qualify for a refund, replacement, or exchange. By purchasing and using Rosalina products, you acknowledge that garment appearance may naturally change over time due to normal use and care practices, and that proper product maintenance is the responsibility of the customer.
